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Audi Owners

FAQs

I have a key tag

To make the most of all your Audi Connect Services, you will need to download the myAudi app, login to your vehicles MMI and become a key user. Follow the steps below to get connected.

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    Step 1

    Download the myAudi app to your smartphone and tap ‘Let’s Go’ to create a myAudi account.

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    Step 2

    Select the account icon (bottom right) and navigate to ‘Account settings’ to set up your pin for remote features such as lock and unlock¹. Depending on your smartphone, you can set up face ID or fingerprint ID to remove the need to use the PIN in future.

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    Step 3

    If you know your VIN, follow the next steps, otherwise go straight to step 5.

    Select option 1, ‘Add my Audi’, then ‘Add my Audi’ again.

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    Step 4

    Enter your VIN using the keyboard or camera on your phone. This will add your Audi to your myAudi account.

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    Step 5

    Now you will need to log into your car with your myAudi app details. In your Audi, Select ‘User’ in your MMI.

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    Step 6

    Select ‘Log in’ and add the email address and password you used for your myAudi app account.

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    Step 7

    Back on your phone, if this is your first time using the myAudi app, select ‘confirm identity’ and enter your details following the next steps on the app.

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    Step 8

    To access extra services¹ like being able to lock and unlock your car and check your fuel levels you need to become a key user. You will need your key tag that came with your car keys for this.

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    Step 9

    Select ‘User’ in your MMI, then ‘User management’.

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    Step 10

    Scratch the 10 digit code from your key tag and enter this below your email address. Select ‘Set key user’.

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    Step 11

    Your car will then notify you to say that the key user has been set successfully.

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    Step 12

    You are now able to access all of your myAudi app features¹ and will be able to see your car in the app.

 
 

Get the myAudi app

Need help?

We have a dedicated myAudi team on hand to help with any questions you may have.