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Audi Service & Warranty

Audi EV FAQs

EV Frequently Asked Questions

Everything you've ever wanted to know about Audi EVs

1. What are the incentives/grants
• €5000 SEAI plug-in grant for personal purchase
• Lowest VRT tax band (14%) and €5000 VRT relief for BEVs
• Low annual road tax of €120
• 0% benefit-in-kind tax rate only available to zero emission vehicles (0% rate applies to the value of the car below €50,000, effective until 31 Dec 2022)
• €600 SEAI Grant available for the purchase and installation of an electric vehicle home charge unit (personal purchase only).
• Accelerated Capital Allowance Accelerated Capital Allowance Scheme permitting write off of up to €24,000 of capital investment within one year.
• Reduced Toll Fares for Electric Vehicles

*grants are subject to change and correct as of April 2020
2. Is there anything I should be cautious of when connecting / decoupling a charger in the rain?
The vehicles are designed to be safe in normal use. That would include our lovely Irish soft days.

Usual electricity common sense applies including:

• don’t let water get into the plugs or socket.
• don’t charge when charge points are submerged.

The vehicles and charging process is developed so that power can only commence when an EV connection has been detected, and disconnection can only be carried out after power has stopped.
3. Are there any grants for charging at home?
Yes, the Irish Government through the SEAI are providing a grant of up to €600 to support the fitting of charge points at private homes.
This is a reimbursement for certified work completed and it is subject to certain criteria:

• Advance approval from SEAI
• There is no charger associated with the meter (assessed through the MPRN)
• Wall Charger meets engineering and safety criteria set by SEAI
• Installation is by a SafeElectric approved electrician
• Certification of completion is sent to SEAI
• Images of completed work passed to SEAI
4. Will a home charger affect my home insurance policy
Once the home charger is fitted to SafeElectric standards in Ireland it should not affect your home insurance policy.
It’s always good practice to confirm with your own insurance company as policy conditions can differ.
5. Where can I order a charger for my home?
Audi Ireland are partnering with Electric Ireland to install charge equipment to agreed standards and in line with SafeElectric standards in Ireland.
This company will carry out a site survey prior to installation to confirm suitability and complete the necessary “Certificate Number 3” and provide a “Copy of Test Record sheet” to ensure smooth grant application process.

You can order your home charger by contacting Electric Ireland Home Services at evhomeservices@electricireland.ie.
NOTE* Ensure you have the SEAI Charger Grant confirmation BEFORE engaging your home charger installation.
6. Does charging my car affect my household devices?
No. Once your home charger has been fitted by a reputable installer with experience installing Electric vehicle chargers, your home will be set up as a plug and forget function.
This is where the installer will have considered your home and set up the installation to inconvenience you as little as possible. Your home enjoyment is paramount to all.
7. Rapid / Fast Charging - What’s with all the different connections, why are they different?
  • Screenshot 2020-03-11 at 11.33.35.png
    Charging connections

    There are several different standards for charging electric vehicles, and not all manufacturers are following the same path. (think back to VHS and Beta, iPhone and Android).

    It wasn’t until Directive 2014/94/EU in October 2014 that the EU indicated that the Union-wide common connectors for electric vehicles would be Type 2 and Combo 2 (CCS).

8. What happens if I run out of battery and cannot charge?
Audi Ireland have considered this scenario and implemented a consumer focussed program “OOPS” “Out Of Power Service. If you are in this scenario, Audi Assist will recover you (and your vehicle) to the nearest functional charge point to allow you to power up. Like everything, there is a fair usage consideration for this service, know your car better than your rescue options.

Audi assist Within Republic of Ireland, telephone free on 1800 202103 Within Northern Ireland and the rest of Europe, telephone +353 1 6179684
9. Charging Companies
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    Ionity Charging

    - 350kW Chargers
    - Currently 5 chargers at each station
    - Stations can be accessed with e-tron charge card or Ionity App (available on App Store / Google Play Store)

    Cost of charge:
    • €0.79 per KW (pay as you go)
    • €0.31 per KW (With e-tron charge card on Transit Tariff)

    - IONITY (Joint Venture between the motor groups BMW, Daimler, Ford and Volkswagen) was formed to develop a High-Power charging (up to 350KW) network across Europe.

    - In Ireland the initial planning is for 6 locations in Ireland in partnership with Circle-K:
    • M6 Athlone
    • M8 J8 Cashel
    • M11 Gorey
    • M1 Gormanstwon
    • N7 Kill North (Under Construction)
    • N7 Kill South (Under Construction)

    *prices are defined by the individual companies and are subject to change. This information is accurate on the date of publication.

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    ESB Charging

    - 1,100 public chargers
    - Plans to upgrade 50 locations from 22kW to 50kW in 2020
    - Plans to install 150Kw chargers in 2020

    Cost per kW:
    €0.33 (Non-membership)
    €0.29 (Membership - €5 monthly)**

    Cost for 50% Charge (e-tron 55 quattro):
    €15.68 (Non-membership)
    €13.78 (Membership - €5 monthly)**

    - Costs only apply to ESB fast chargers - Suitable for EV’s only
    - ESB plan to roll out 150Kw chargers in 2020
    - Where are the ESB CCS fast chargers in Ireland?
    - Please visit https://www.esb.ie/ecars/charge-point-map for the latest information on ESB charge point locations

    *prices are defined by the individual companies and are subject to change. This information is accurate on the date of publication.

10. What’s the power available at an Irish House
The normal Irish house is rated today for 12KVA “with diversity”. In Ireland most homes have single phase 220v power to the home with a rating of ~ 63A which means that the house can rate as 9-15KVA. The quality of the wires and connections in the home have an impact on the power available within the home.
11. How do I know if my house can take an electric vehicle charger? What is the “normal” charge point power output
You will need to have the home assessed by a qualified electrician who will advise you on any works required to include charging an electric vehicle at your home. The electrician will be assessing the potential power consumption of your home and may need to install switches that stop charging the car if an electric power shower is switched on.
12. What does the 8-year warranty entail on the battery?
The warranty of the Audi high voltage battery warrants that it will be free from defects of materials and workmanship and maintain spare 70% capacity for 8 years (or 160,000kms) whichever comes first.

Gradual reduction in battery capacity over time is integral to the nature of the component and does not represent a defect under the terms of this warranty, as long as the reduction in capacity is not in excess of the value specified for this vehicle in the owner's manual.

The warranty on high voltage batteries does not apply if the defect has been caused by the battery not being used, handled or maintained as described in the owner's manual. This applies in particular to charging the battery.

With the exception of the warranty term, all warranty conditions stipulated by the Audi Retailer selling the vehicle (pre-requisites, criteria for freedom from defects, exclusions, settlement of claims, entry into force and start of extended warranty term, scope of application etc.) Also apply to the high voltage battery.
13. Does the customer get a replacement battery?
In the case where a rectification is required on the High Voltage battery, the battery may be repaired or replaced depending on the causing defect issue in line with Audi warranty terms and conditions.
14. Why is an electric vehicle so fast to take off from standing start?
In electric motors, maximum torque is produced from the very start of movement.

As current flows through the electric motor, a related electrical charge causes the armature to rotate. These rotations within an internal magnetic field causes a “back-EMF” (electromotive force) which opposes the supply voltage - reducing the available power.

To turn that on its head, if the motor speed is very small (or zero from a standing start), there is little to no back-EMF, meaning that the supply voltage is immediately utilised in a torque output.
15. How much warning do I have before the battery is 100% out of power?
The vehicle will give plenty of notice to the user when the vehicle is heading to a very low power situation.