Under what circumstances and when do I get my deposit refunded?
a. Once a confirmed order is received in the system
b. If you are provided access to the priority ordering window and fail to place an order after 2 weeks
c. If we Audi Ireland cannot supply Q4 e-trons due to excessive customer demand and or limited supply
You can request a refund online at any time and without question by contacting your local dealer.
If I pay a reservation deposit online am I guaranteed an Q4 e-tron?
Not necessarily. The reservation provides access to the priority ordering window. If there are significant quantities of reservations received in advance, there may not be sufficient stock of Q4 e-tron to supply every customer. In addition, the customer and the dealer need to reach agreement regarding the order.
If I place an online reservation and subsequently an order with my dealer; when will I receive my Q4 e-tron?
Earliest customer orders will be delivered in June 2021.
We endeavour to supply all customers with an Q4 e-tron in 2021 but this cannot be guaranteed.
Once your order is placed your dealer is best placed to advise on delivery times.
I have selected a dealer on the online reservation system and would like to change to an alternative dealer. Is this possible?
No. Please give careful consideration to your preferred dealer as this cannot be changed once your reservation has been received.
How long does the customer/dealer have to reach agreement on an order?
The customer and dealer have 2 weeks to reach an agreement. The dealer must place an order on your behalf in the ordering system within this 2 week ordering window.
I want to pay a deposit directly to my dealer and not via the online process
Your down payment of €950 will be paid directly to your dealer, at no point will Audi Ireland manage your deposit.
What happens if I request a refund prior to an order being placed?
Once a deposit is returned, access to the priority ordering window has been withdrawn and you can no longer order an Q4 e-tron within this window.
Is there any other restrictions regarding Q4 e-tron Orders?
Yes. Only one Q4 e-tron can be ordered per person/household/credit card.
Can fleet customers order Q4 e-tron and is there any preferable treatment for Fleet Buyers?
The same terms and conditions apply to Fleet Buyers.
Can I register the vehicle to a different name and/or address to the details I provided on the online reservation form?
It is a requirement for the customer name and address details entered in the reservation system to match the registration information. Therefore please give careful consideration to the information you provide in the reservation system.
What will the PCP finance rate be on Q4 e-tron?
The finance rate for Q4 e-tron has not yet been determined but will be communicated.
The specified fuel consumption and emission data have been determined according to the measurement procedures prescribed by law. Since 1st September 2017, certain new vehicles are already being type-approved according to the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), a more realistic test procedure for measuring fuel consumption and CO2 emissions. Starting on September 1st 2018, the New European Driving Cycle (NEDC) will be replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO2 emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. Therefore, the usage of CO2 emission values measured according to WLTP for vehicle taxation from 1st September 2018 on can cause changes in this regard as well. For further information on the differences between the WLTP and NEDC, please visit www.audi.de/wltp.
We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. It is possible to specify the WLTP figures voluntarily in addition until such times as this is required by law. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are intended exclusively as a means of comparison between different vehicle types. Additional equipment and accessories (e.g. add-on parts, different tyre formats, etc.) may change the relevant vehicle parameters, such as weight, rolling resistance and aerodynamics, and, in conjunction with weather and traffic conditions and individual driving style, may affect fuel consumption, electrical power consumption, CO2 emissions and the performance figures for the vehicle. Further information on official fuel consumption figures and the official specific CO₂ emissions of new passenger cars can be found in the guide “Information on the fuel consumption, CO₂ emissions and electricity consumption of new cars”, which is available free of charge at all sales dealerships and from DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Strasse 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de).