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FAQs

I have a key tag

To make the most of all your Audi Connect Services, you will need to download the myAudi app, login to your vehicles MMI and become a key user. Follow the steps below to get connected.

Step 1

Download the myAudi app to your smartphone and tap ‘Let’s Go’ to create a myAudi account.

Step 2

Select the account icon (bottom right) and navigate to ‘Account settings’ to set up your pin for remote features such as lock and unlock¹. Depending on your smartphone, you can set up face ID or fingerprint ID to remove the need to use the PIN in future.

Step 3

If you know your VIN, follow the next steps, otherwise go straight to step 5. Select option 1, ‘Add my Audi’, then ‘Add my Audi’ again.

Step 4

Enter your VIN using the keyboard or camera on your phone. This will add your Audi to your myAudi account.

Step 5

Now you will need to log into your car with your myAudi app details. In your Audi, Select ‘User’ in your MMI.

Step 6

Select ‘Log in’ and add the email address and password you used for your myAudi app account.

Step 7

Back on your phone, if this is your first time using the myAudi app, select ‘confirm identity’ and enter your details following the next steps on the app.

Step 8

To access extra services¹ like being able to lock and unlock your car and check your fuel levels you need to become a key user. You will need your key tag that came with your car keys for this.

Step 9

Select ‘User’ in your MMI, then ‘User management’.

Step 10

Scratch the 10 digit code from your key tag and enter this below your email address. Select ‘Set key user’.

Step 11

Your car will then notify you to say that the key user has been set successfully.

Step 12

You are now able to access all of your myAudi app features¹ and will be able to see your car in the app.

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Need Help?

We have a dedicated myAudi team on hand to help with any questions you may have.