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FAQs

Connecting your Q2

To make the most of all your Audi Connect Services, you will need to download the myAudi app and login to your vehicles MMI. Depending on the age of your Q2, you may need to become a key user. Follow the steps below to get connected.

1.

Download the myAudi app to your smartphone and tap ‘Let’s Go’ to create a myAudi account.

2.

Select the account icon (bottom right) and navigate to ‘Account settings’ to set up your pin for remote features such as lock and unlock¹. Depending on your smartphone, you can set up face ID or fingerprint ID to remove the need to use the PIN in future.

3.

Back to the vehicle icon (bottom left), select ‘Set up the myAudi app now’. Then select ‘Add my Audi’.

4.

If you have an activation card with a QR code, follow the process using the link below. If not, continue with Step 5.

5.

If you know your VIN, follow the next steps, otherwise go straight to step 7. Select option 1, ‘Add my Audi’, then ‘Add my Audi’ again.

6.

Enter your VIN using the keyboard or camera on your phone. This will add your Audi to your myAudi account.

7.

Now you will need to log into your car with your myAudi app details. In your Audi, select ‘Menu’, then ‘Audi Connect’.

8.

Access the ‘Options’ menu by selecting the right bracket, then select ‘Login’.

9.

Add your myAudi email address for the username and your myAudi password, then select ‘Login’.

10.

Back on your phone, if this is your first time using the myAudi app, select ‘confirm identity’ and enter your details following the next steps on the app.

11.

Depending on the age of your Q2, you may have an option for ‘Audi Connect User Management’ within the Options menu of Audi Connect. If you do, please continue with the following steps. Otherwise, your car is fully connected.

12.

To access extra services¹ like being able to unlock/lock your car and check your fuel levels you need to become a key user. You will need your key tag that came with your car keys for this.

13.

Select ‘Audi Connect user management’.

14.

Select ‘Set primary user’ (key user).

15.

Scratch the 10 digit code from your key tag and enter this below. Select ‘Login’.

16.

You are now able to access all of your myAudi app features and will be able to see your car in the app.

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The specified fuel consumption and emission data have been determined according to the measurement procedures prescribed by law. Since 1st September 2017, certain new vehicles are already being type-approved according to the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), a more realistic test procedure for measuring fuel consumption and CO2 emissions. On September 1st 2018, the New European Driving Cycle (NEDC) was replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO2 emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. Therefore, the usage of CO2 emission values measured according to WLTP for vehicle taxation from 1st September 2018 on can cause changes in this regard as well. For further information on the differences between the WLTP and NEDC, please visit www.audi.de/wltp or www.audi.ie/ie/web/en/models/layer/wltp-lp/layer/nefz-wltp.html

We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. It is possible to specify the WLTP figures voluntarily in addition until such times as this is required by law. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are intended exclusively as a means of comparison between different vehicle types. Additional equipment and accessories (e.g. add-on parts, different tyre formats, etc.) may change the relevant vehicle parameters, such as weight, rolling resistance and aerodynamics, and, in conjunction with weather and traffic conditions and individual driving style, may affect fuel consumption, electrical power consumption, CO2 emissions and the performance figures for the vehicle. Further information on official fuel consumption figures and the official specific CO₂ emissions of new passenger cars can be found in the guide “Information on the fuel consumption, CO₂ emissions and electricity consumption of new cars”, which is available free of charge at all sales dealerships and from DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Strasse 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de).