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Audi incident assistance

In the event of a minor accident (airbags not deployed), your multimedia interface will automatically display the following options:

  • Audi incident assistance: for comprehensive support with damage processing
  • Emergency call: for a direct connection to our emergency hotline

In the event of a minor accident (airbags not deployed, no passengers injured), you can rely on automated help: Audi incident assistance. If the vehicle sensors detect a minor accident, you will automatically be offered help. The display of your multimedia interface will show two options: comprehensive support for damage processing (Audi incident assistance) and triggering of an emergency call.

 

Your benefits

  • On the display of your multimedia interface, automatically offered for selection in the event of minor accident
  • Fast and easy help in the event of an accident, directly from the vehicle
  • Direct contact with the Customer Care Centre – who will then already have your location and vehicle information
  • Professional damage handling with repairs and spare parts in proven Audi quality
  • Ensuring mobility, for example by helping to arrange a replacement vehicle
  • In the event of a serious accident, an emergency call can be activated immediately

Audi online roadside assistance is available only in combination with the Audi connect emergency call & service package.

Mechanic with safety goggles repairs an Audi windshield using a special tool in the workshop.

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The specified fuel consumption and emission data have been determined according to the measurement procedures prescribed by law. Since 1st September 2017, certain new vehicles are already being type-approved according to the Worldwide Harmonized Light Vehicles Test Procedure (WLTP), a more realistic test procedure for measuring fuel consumption and CO2 emissions. On September 1st 2018, the New European Driving Cycle (NEDC) was replaced by the WLTP in stages. Owing to the more realistic test conditions, the fuel consumption and CO2 emissions measured according to the WLTP will, in many cases, be higher than those measured according to the NEDC. Therefore, the usage of CO2 emission values measured according to WLTP for vehicle taxation from 1st September 2018 on can cause changes in this regard as well. For further information on the differences between the WLTP and NEDC, please visit www.audi.de/wltp or https://www.audi.ie/en/wltp-lp/

We are currently still required by law to state the NEDC figures. In the case of new vehicles which have been type-approved according to the WLTP, the NEDC figures are derived from the WLTP data. It is possible to specify the WLTP figures voluntarily in addition until such times as this is required by law. In cases where the NEDC figures are specified as value ranges, these do not refer to a particular individual vehicle and do not constitute part of the sales offering. They are intended exclusively as a means of comparison between different vehicle types. Additional equipment and accessories (e.g. add-on parts, different tyre formats, etc.) may change the relevant vehicle parameters, such as weight, rolling resistance and aerodynamics, and, in conjunction with weather and traffic conditions and individual driving style, may affect fuel consumption, electrical power consumption, CO2 emissions and the performance figures for the vehicle. Further information on official fuel consumption figures and the official specific CO₂ emissions of new passenger cars can be found in the guide “Information on the fuel consumption, CO₂ emissions and electricity consumption of new cars”, which is available free of charge at all sales dealerships and from DAT Deutsche Automobil Treuhand GmbH, Hellmuth-Hirth-Strasse 1, 73760 Ostfildern-Scharnhausen, Germany (www.dat.de).

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